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Need to know
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- Customer Service is open 8.30am–5pm Monday to Friday (excluding public holidays).
- For urgent matters outside business hours, call 1300 133 391.
- Report local issues online or with Snap Send Solve.
- Accessibility and interpreting services are available.
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Frequently accessed
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Contact Council
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Whether you have a question, need assistance or would like to contact a Council team, choose the option that best suits your enquiry.
Contact us online
Use our online form to:
- ask a question
- provide feedback
- make a complaint
- submit a general enquiry.
Phone
02 6023 8111 Monday to Friday, 8.30am-5pm (excluding public holidays)
1300 133 391 after hours
Visit or write to us
Visit one of our Customer Service Centres for assistance with rates and water payments, reporting issues, animal registrations, applications, permits and other Council services.
Postal address
AlburyCity
553 Kiewa Street
Albury NSW 2640
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Report an issue or provide feedback
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Snap Send Solve
Report local issues such as damaged roads, graffiti, dumped rubbish and problems in parks or public spaces.
Feedback, compliments and complaints
Use our online contact form to provide feedback, make a complaint or recognise exceptional service.
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Have your say
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Help shape Council projects, plans and initiatives through Engaging Albury.
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Stay informed
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Stay up to date with Council news, projects, events and community updates through our online news hub and monthly email newsletter.
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Accessibility and language support
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We are committed to making our services accessible and can assist with communication and accessibility needs.
National Relay Service
For people who are deaf, hard of hearing or have a speech impairment, the National Relay Service provides several ways to contact Council. Visit their website or by call on 1300 555 727.
Translating and Interpreting Service
Contact the Translating and Interpreting Service if you need assistance communicating in a language other than English. Visit their website or call 131 450 and quote our unique client code 285237.
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Justice of the Peace
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If you need documents witnessed or certified by a Justice of the Peace, you can visit one of our customer service centres during facility opening hours.
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Lorem ipsum is dummy text used in design and publishing. It comes from a Latin work by Cicero, and people use it so text does not distract from page layouts.
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Chat with Us Online! Just click the webchat button in the lower right corner of the AlburyCity website to start a live conversation with one of our friendly customer relations officers. We’re available Monday to Friday, 8:30am – 4:30pm.
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Have a question? Use our online form to report an issue and share your feedback.
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02 6023 8111: 8.30am to 5pm Monday to Friday (public holidays excluded). 1300 133 391: after hours or weekends
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